What is Report and Support?

Report and Support is an online tool developed by Culture Shift where staff and students can report issues anonymously or via contacting an advisor to discuss their experiences. Report and Support is also home to information about internal and external support, policies and procedures.

Who can make a report?

All University students, staff and visitors to the University can make a report through Report and Support. 

What happens when someone makes an anonymous report?

The report will be viewed by either Student Advice and Wellbeing (for reports made by students) or the Human Resources team (for reports made by staff and visitors to the university). 

The advisors will first review the report to identify any risks that relate to duty of care. If no immediate risk is identified, no further direct action will be taken. 

Statistical and caseload summaries, using anonymised data, is seen by other relevant staff, including the University's Associate Dean for Diversity and Inclusion. Information provided within anonymous reports is used as statistical data to understand what is happening and to inform proactive prevention work. The Report and Support team will work with those areas of the university identified in reports to address any concerning trends. 

What happens when someone wants to contact an advisor?

The advisor receives an email notification that a case has been assigned to them – no identifiable information is provided within this email alert. The advisor then logs into the confidential and secure Report and Support system to access information provided using their personal login details. The advisor then makes contact with the person who has made the report and they arrange a meeting to discuss the report. 

What is the difference between anonymous and advisor reports? 

Liverpool John Moores University does not know who has made an anonymous report, and therefore cannot reach out and provide support. Whereas if someone wants to receive support or consider informal or formal options to address a concern, they should make a named report and speak to an advisor ('Report and Get Support')

How will the university manage malicious complaints?

If a report is found to be malicious or vexatious, such reports will be addressed under existing student and staff procedures.

What do you do with the data gathered from advisor reports?

The data collected from Report and Support is used to produce anonymised reports. These reports would include the number of cases, most reported types of harassment and location, as well statistical data relating to reporting parties.

How secure is the data and information sent through the system?

Data held on Report and Support is GDPR compliant and further information about how data is collected and stored is outlined in the Privacy Notice. The system has been security tested by both the developer, Culture Shift, and by LJMU.  

How long is data sorted on the system?

We will only retain personal data for as long as necessary to fulfil purposes we collected it for. We will keep records of reports one year from case closure on the Report + Support system as outlined in the Privacy Notice. All personal data will be kept according to the Records Retention Schedule.


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